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| Kolbe Web Site Privacy Policy Effective Date: 1/17/2007 Kolbe Corp is a licensee of the TRUSTe Privacy Program. This statement discloses the privacy practices for www.kolbe.com. When you visit a Web site displaying the TRUSTe trustmark, you can expect to be notified of: What personal, identifiable information of yours is collected; What organization is collecting the information; How the information is used; With whom the information may be shared; What choices are available to you regarding collection, use and distribution of the information; What kind of security procedures are in place to protect the loss, misuse or alteration of information under the company's control; and How you can correct any inaccuracies in the information. Questions regarding this statement should be directed to the Webmaster by email at webmaster@kolbe.com. If the Web site has not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with Kolbe Corp to resolve any concerns. (Please note: when users click on the TRUSTe logo, verification of the TRUSTe - Kolbe Corp relationship will occur). Privacy of individual visitor data is vital to Kolbe's business. Kolbe works diligently to protect confidentiality, restrict transfer of personal data, incorporate technical safeguards and appropriate security policies, and identify privacy implications in new services. Kolbe Corp has created this privacy statement in order to demonstrate our firm commitment to privacy. The policies described on this page apply to www.kolbe.com. |
Policies & Legal Issues Privacy Policy Conditions of Use Furey Decision Trademarks & Copyrights  |
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Collection of Information Our web site will log a user's IP address, browser type and version, dial-up domain, and computer operating system when he/she visits the site. IP addresses will in some cases be linked to personal, identifiable information. We use the tracked information only to help diagnose problems with our server and to administer our website. Our
site uses what are called "cookies." Cookies are small data files that certain web sites write to a user's hard drive during a visit. A cookie file tracks information as the user visits pages within the site. It can't read data on a user's hard drive and will not harm the hard drive. Our site uses cookies only for the sake of keeping track of the items in a user's shopping cart system. They are used so that when people return from adding items to the cart, all previous items will still be there. Cookies are the most reliable way for a web server to "remember" who individual surfers are. Cookies can't get private, non-volunteered information from a surfer. If people prefer to reject these cookies, it would affect the ability to add items to their shopping cart. We do link the information we store in cookies to your username when you log into your account on our site.
Our site's registration form asks users to give us contact information (such as their name, address, and email address)(Note: see the Minors section regarding the collection of information from a minor). We use customer contact information from the registration form to send the user information about our company. We occasionally send email messages to people who opt-in to receive communications from us. These email messages provide transaction notices, updates about the company, inform people about promotions, and let them know of upcoming events; see the Communications from the Site section below. Users may opt-out of receiving future mailings; see the Choice/Opt-Out and Change/Modify section below (Note: see the Minors section regarding contacting minors). Financial information that is collected is used to bill the user for products and services.
Demographic and profile data is also collected on a voluntary basis at our site. Kolbe Corp will not distribute a user's private data or information concerning the user or the user's order to anyone outside our organization unless the user selects the option to share their name and email address with our Corporate Affiliates. (Note: The only exception may be if we were to be subpoenaed or ordered by a court of law to disclose such information; see the Sharing section below.) Much of this information is used for processing of a Kolbe Index and becomes part of our research database. This allows us to continue doing research about conation on an anonymous basis.
Our site uses an order form for customers to purchase products and services; see the Sharing section below. We collect visitors' contact information (such as their address and email address) and financial information (such as their account or credit card numbers). Contact information from the order form is used to send orders to our customers. Users may opt-out of receiving future mailings; see the Choice/Opt-Out and Change/Modify section below. Financial information that is collected is used to bill the user for products and services.
We post client testimonials on our web site which may contain personally identifiable information such as a client's name. We do obtain the client's consent to post their name along with their quote prior to posting the testimonial. If at any time the client changes their mind and would like the testimonial removed, an email can be sent to Kolbe Corp at info@kolbe.com with "Remove My Testimonial" in the subject line. Please include the quote, the page it was on, and the full name in which the testimonial was sited. After the information has been verified as a valid request, the information will be removed.Our site may also conduct surveys or run contests during which similar information will be collected and used for the same purposes listed above.
Minors Any person representing themselves as being 13 years or younger will not have personal, identifiable information collected, will not be eligible for sharing information with our Corporate Affiliates, and we do not knowingly collect information from anyone under the age of 13. The information required will be limited to the bare minimum for our systems to work - first name, username, and password. All other non-personal, identifiable demographic information may be used for research purposes. Age is a required field for those who take a Kolbe Y� Index and are creating a new account. Anyone who creates an account while taking the Kolbe Y� Index will not receive marketing communications or have their information shared with third parties. Sharing Legal Disclaimer Though we make every effort to preserve user privacy we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. Aggregate Information (non-personal, identifiable) We share aggregated demographic information with our partners and Corporate Affiliates. This data contains generic demographic information regarding the statistical analysis of visitors/users of the site. This information may be shared with investors, research teams and strategic partners with the interests of the users leading the way. This information is not linked to any personal, identifiable information when presented to Corporate Affiliates. Affiliates and Corporate Affiliates Affiliates associated through the automated Affiliate Program on Kolbe.com are not automatically deemed a Corporate Affiliate and are not able to access any personal, identifable information from people in which they refer to Kolbe.com. The Affiliate Program tracks products and the dollar amount spent. Kolbe Corp shares web site usage information about users with reputable third party Corporate Affiliates for the purpose of identifying and meeting the needs of our users. Click here to view our Corporate Affiliates. Please see the Choice/Opt-Out and Change/Modify section. Note: These are the instances in which we will share users' personal information: We Share Personal Information with Corporate Affiliates Only We never share user personal, identifiable information with our Corporate Affiliates unless the user opts in to have their information shared. The personal information we share with our Corporate Affiliates is first name, last name, and email address. This information will be used by the Corporate Affiliate to send communications regarding services, products, updates, news, events, and other promotional reasons. Please see the Choice/Opt-Out and Change/Modify section. Third Party Intermediaries We use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personal, identifiable information for any secondary purposes. Security When a user pays for an Index or places an order online, the user's personal information and credit card information are processed and encrypted by our offsite secure server, www.kolbe.com, using industry-standard SSL encryption. SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the Internet. SSL works by using a private key to encrypt data that is transferred over the SSL connection. Both Netscape Navigator and Internet Explorer support SSL. When you visit a page that requires an SSL connection, it starts with https: instead of http:. The benefit to housing our server offsite is to provide additional security, secure 24-hour maintenance and backup for our site. Those benefits are then passed on to you, our users. The company that houses the offsite server has limited access to personal and order information captured during the ordering process for purposes of monitoring and troubleshooting errors on the system. They do not, however, have access to secure credit card information. Communication from the Site Customer Service We send all new members a welcoming email to verify password and username. We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email and/or phone, in accordance with the users wishes. Newsletter On occasion we might send out a newsletter. If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice/Opt-Out and Change/Modify section. Transactions Every time a transaction is made on the website a transaction email is sent to the account performing the transaction. If the user is identified as a minor, the transaction email should go to the parent or individual who's credit card and email address was used. Service Announcements On occasion it is necessary to send out a strictly service related announcement for all users. For instance, if our service is temporarily suspended for maintenance we might send users an email. However, these communications are not promotional in nature. Special Offers and Updates Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice/Opt-Out and Change/Modify section. Choice/Opt-Out and Change/Modify Our site provides users the opportunity to opt-out of receiving most communications from us. The user is currently provided an all-or-noting option for receiving Service Announcements, Special Offers and Updates, and Newsletters. If the user chooses not to receive communications from us, then this site gives users the following options for removing their information from our database used in future communications. (There is no opt-out option for Transaction or Customer Service emails).
Our site also gives users the option for changing and modifying information previously provided. Demographic information and sharing agreements can be changed in your User Profile settings via UserLogin. (click here, username and password required) Changes to Privacy Policy If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If,
however, we are going to use users' personal, identifiable information
in a manner different from that stated at the time of collection we will notify
users via email. Users will have a choice as to whether or not we use
their
information in this different manner. However, if users have opted out
of all communication with the site, or deleted/deactivated their account, then
they
will not be contacted, nor will their personal information be used in
this new manner. In addition, if we make any material changes in our privacy
practices
that do not affect user information already stored in our database, we
will post a prominent notice on our Web site notifying users of the change.
In some
cases where we post a notice we will also email users, who have opted
to receive communications from us, notifying them of the changes in our privacy
practices. Contacting the Web Site Questions about this privacy statement, the practices of this site, or dealings with this Web site, should be sent to: Web Master Kolbe Corp 3421 N 44th Street Phoenix, AZ 85018 jtrujillo@kolbe.com |
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